COVID-19 (coronavirus) advice: latest information
The health and wellbeing of our staff, students and clients is UQ VETS’ first priority.
As a precautionary response to slow the rate of community transition of COVID-19 and to continue servicing the community, we have made a decision to put several precautionary measures in place at the UQ VETS hospitals.
Our UQ VETS teams are focused on continuing to provide veterinary and specialist care to all our clients and their animals.
We are working as quickly as possible to respond to the situation as it evolves, and to plan for further developments.
Precautionary measures
These precautionary measures are in effect as of March 20.
We continue to take the latest advice from the state and federal governments and their medical advisers.
- If you are sick with a fever or respiratory signs, are under quarantine, at risk of COVID-19, have travelled to high-risk countries in the preceding fortnight, have a fever or respiratory signs, or you are displaying COVID-19 clinical signs, please contact us immediately so we can help to reschedule your appointment and/or make alternative arrangements.
- If you arrive with any of the above, you will be instructed to leave the clinic and ring us for instructions on how to proceed.
- Wherever possible, UQ VETS will work with you to get all necessary paperwork completed over the phone the day before you arrive for your appointment.
- Once you have arrived for your appointment please remain in your car and call reception on 3425 1544 to let us know you have arrived. Our team will advise you on what to do next and one of our team members will meet you outside to assist you through to your appointment.
- To promote healthy hygiene habits all visitors are asked to sanitise their hands on arrival, during your visit and again when leaving. Hand sanitiser is available at reception and in the consultation room.
- Social distancing guidelines must be adhered to, with a distance of 1.5 metres between you and other people whenever possible. We ask you to avoid unnecessary touching and adhere to a “no handshake policy”.
- Only one person per consultation will be allowed to enter any area of the hospital.
- All face-to-face consults will be limited to 10 minutes. If further discussion is needed, a phone call will be arranged
- Visitation of hospitalised animals will be temporarily paused but we will endeavour to offer alternatives whenever possible.
- To allow for social distancing, discharges and history taking may be mostly conducted over the phone.
- We encourage contactless payment wherever possible and do not be alarmed if staff are wearing gloves to process your payment.
- Please note that leads, collars and other animal accessories will not be admitted with your animals
Recommendation
We recommend that you check your pet’s current stocks of medications, particularly long-term medications (such as insulin, heart medications or pain relief), and contact us well in advance if you expect you will need more.
Area Specific Messaging: Dayboro
As of March 20, if you have a confirmed appointment in clinic, we will make every effort to contact you the day before to:
- Collect as much history as possible over the phone before your arrival to reduce contact time in the clinic
- Explain the step by step instructions on how to proceed when arriving for your appointment ensuring we adhere to the restrictions in place by the government
Dayboro Farm Visits
As of March 20, if you have a farm visit appointment booked:
- If a vet is visiting your property we ask that only those people needed to restrain your animal are present -1 to 2 people maximum
- If you are feeling unwell, please find a healthy person to meet us
- Please adhere to the 1.5 metre social distancing guidelines, where possible
Dayboro Emergencies
- Please call the clinic on 3425 1544 and select 1 to be transferred to the vet on call. The vet will discuss your pet’s condition over the phone and determine the best plan of action
- The vet on call will triage the patient over the phone and collect as much history as possible before your arrival to the clinic or the vet’s arrival to the farm
- If it is decided that your pet needs to be seen, please make every effort to find a healthy person to bring your pet to the clinic (1 person maximum)
- When you arrive at the clinic please stay in your vehicle and call the clinic on 3425- 1544. The vet on call will come and meet you in the car park
- If we determine that we need to hospitalise your pet, we will endeavour to keep you updated via phone
- If a vet is visiting your property we ask that only those people needed to restrain your animal are present- 1 to 2 people maximum
Latest advice from UQ
Find the latest COVID-19 (coronavirus) advice for the UQ community.